Jason:
And I’m Jason
Paul:
So, let’s dive into the world of negative feedback and learn how to turn it into a positive experience for both you and your customer.
Paul:
Hey, Jason, I know you’re all about the response when it comes to negative feedback. Can you give us some insight on how to handle it?
Jason:
Absolutely, First and foremost, don’t take it personally. It’s just feedback, and it’s an opportunity to learn and grow. It’s like getting a free consultation from your customer!
Paul:
Love it! It’s definitely hard not to take things personally, but you have to. It’s like a superpower!
Jason:
Exactly, And what’s your go-to hack for handling a bad review?
Paul:
Well, you need a response strategy. There’s a lot of emotion tied to negative feedback, so if you have a strategy, you’re already ahead of the game. You just execute that strategy and let the magic happen!
Paul:
And Jason, what are the three key items that should be included in every strategy?
Jason:
Respond quickly, respond politely, and make sure your response is unique to the feedback provided. It’s like a three-step dance, and you’ve got to nail it!
Paul:
All great hacks, and this can all be made super easy if you use a reputation management tool or platform. There are so many available, and I feel they’re so important in executing your strategy successfully.
Jason: 150%
They work 24/7, and with AI now, they offer crazy insane personalization. Comment below and we would be glad to provide some of our favorite Reputation and Customer Experience solutions.
Paul:
Well, there you have it, folks. Some amazing hacks related to handling negative feedback the right way.
Jason:
Thanks for joining Responding To Negative Feedback, and stay tuned for our next hack!
